01Acceptance of Terms
These Terms of Service ("Agreement") govern your use of the Harmonic platform, including the website, mobile applications, and related services (collectively, the "Service"). By using the Service, you agree to comply with these Terms of Service.
If you are using the Service on behalf of an entity, you represent that you are authorized to accept these terms on its behalf. The Service is only available to individuals who are at least 18 years old. If you do not meet this requirement, you are not permitted to use the Service.
Harmonic reserves the right to update or modify these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
02Privacy
Harmonic is committed to protecting user privacy. Our Privacy Policy outlines the collection, use, and sharing of user information. By using the Service, you acknowledge and consent to these practices.
03User Conduct
Users must comply with all applicable laws and refrain from:
- Uploading unauthorized or infringing content.
- Engaging in fraudulent, abusive, or harmful activities.
- Violating Harmonic's Acceptable Use and Content Moderation Policy.
Failure to comply may result in account termination.
04Acceptable Use and Content Moderation Policy
When using the Harmonic platform, users must adhere to the following standards: You may only upload music and content that you own or have the full legal rights to distribute. You may not post content that infringes on intellectual property rights, violates any law, promotes illegal activity, or contains hateful, defamatory, sexually explicit, or otherwise harmful material.
Recommendations and reviews must be honest, respectful, and free from harassment, discrimination, or deceptive practices. Harmonic reserves the right to remove any content or suspend accounts that violate these standards at its sole discretion. Users are encouraged to report violations by contacting support@harmonic.fm.
05Intellectual Property Rights
Users retain ownership of their content but grant Harmonic a license to use, distribute, and display uploaded content as necessary for service operation. Users must ensure they have the appropriate rights to any content they upload.
Artists may sell their content through the Service and must adhere to licensing requirements, ensuring they have all necessary rights for distribution.
Users may not resell, distribute, or publicly perform any purchased content unless explicitly licensed to do so.
06Fees and Payments
Artists set the pricing for their content on the Harmonic platform. Revenue from sales is distributed as follows:
- Harmonic receives a 15% revenue share from each transaction.
- Curators receive a 10% revenue share from transactions they facilitate. If no curator is involved in the transaction, that 10% goes to the artist.
- The remaining 75% is paid to the artist.
Users are responsible for all payments and applicable taxes. Digital content sales are final unless otherwise stated by Harmonic. Artists must comply with all legal requirements, including consumer protection laws.
Payment processing services for Harmonic are provided by Stripe and are subject to the Stripe Connected Account Agreement. By using our platform, you agree to be bound by Stripe's Terms of Service.
07Chargebacks and Payment Disputes
By making a purchase on Harmonic, you agree to use legitimate payment methods and to contact us at support@harmonic.fm before initiating a chargeback or dispute with your payment provider.
If you believe a charge was made in error, we encourage you to reach out to our support team so we can attempt to resolve the issue quickly and fairly.
Unauthorized or fraudulent chargebacks may result in suspension or termination of your account. Harmonic reserves the right to contest any chargebacks and to provide supporting documentation to the payment processor as needed.
All sales of digital content are final unless otherwise specified. Refund eligibility is determined at Harmonic's sole discretion, and repeated disputes may impact your ability to make future purchases.
08Refund Policy
All sales of digital content on Harmonic are generally final. Because access to music and other digital content is delivered immediately upon purchase, we do not offer refunds except in cases of technical errors (e.g., duplicate purchases, corrupted files) or other exceptional circumstances.
If you believe you are eligible for a refund, please contact us within 7 days of your purchase at support@harmonic.fm with your order details and a description of the issue. We will review each request on a case-by-case basis and respond promptly.
Harmonic reserves the right to deny refund requests that fall outside of these conditions or appear to be abusive or fraudulent.
09Account Registration
Users may browse the Service without registration, but specific features require an account. Users must provide accurate and complete information. Account credentials must be kept secure, and unauthorized account access must be reported immediately.
10Account Termination Rights
Users may terminate their accounts by emailing support@harmonic.fm. Upon receipt of that request, Harmonic will delete their account and associated data within 5 business days.
11Content Licensing and Restrictions
Artists grant Harmonic a non-exclusive, worldwide license to distribute and promote their content. Harmonic will not use any content for AI training or similar purposes without explicit permission.
12Dispute Resolution
Any disputes arising from the use of the Service will be resolved through arbitration in Maricopa County, Arizona, under JAMS Arbitration Rules. Users waive the right to class-action lawsuits.
13Termination of Service
Harmonic may terminate or suspend accounts at its discretion for violations of these Terms. Users may terminate their accounts at any time by emailing support@harmonic.fm. In the event of account termination, any outstanding earnings due will be settled in accordance with our payout schedule, unless the termination results from fraud or a breach of these Terms.
14Limitation of Liability
Harmonic is not liable for indirect, incidental, or consequential damages resulting from the use of the Service. Maximum liability for any claim shall not exceed $100.
15Governing Law
These Terms are governed by the laws of the State of Pennsylvania, USA.
16Contact Information
For inquiries regarding these Terms, please contact Harmonic Support at support@harmonic.fm.